Community Vision Company Statement

Supporting our customers during the COVID-19 outbreak

As we continue to monitor the latest updates and information about the global Coronavirus (COVID-19) outbreak, we are taking additional measures to ensure we safeguard the health of our customers and employees to preserve our ability to operate.

We continue to take actions to help prevent infections within our community. Community Vision has developed a COVID – 19 Task force which meets regularly to keep well-informed of the current situation. Community Vision has an Emergency Response Plan that has been implemented, and we are being proactive in our approaches to ensure the upmost hygiene measures to enable business continuity.

Moving Froward

We have identified areas which we consider critical to operate. Within these areas, we have developed plans so we can ensure, we have enough staff and resources to keep services running safely and smoothly for our customers. We want to assure you that we can still provide services through virtual or one to one service. In order to limit the disruption, our staff will be in regular contact with you and we will continue to keep you updated of the situation and what it means for your service and how we can support you better.

Should you want greater convenience and ownership of your services or have to have to self-isolate or become sick we can provide support through technological means to deliver your medication prompts, social support, welfare checks and general contact with your our staff. Please call u s on 1800 YOUR LIFE (965 754) if you have any questions or concerns.

What we are doing as company:

Business continuity plan: We have a Business Continuity Plan in place and are operating at 100 percent support capacity as a result of our plan. If you need anything, we are here to support you.

Work from home for all employees: Apart of our Business Continuity Plan is to limit all non-essential staff from working within our offices and centres. This is to further protect and support the staff who are needed to continue running our call centre and care services. Those who can perform their roles from home and do not have to be in our offices or centres have begun to do so.

Virtual meetings: Through technological advances we have successfully provided all staff the resources to them and their teams safely and successfully transition to a remote work environment. In doing so all internal and external training, meetings and activities are to be incorporated within our all-virtual meeting space.

Travel reductions: We are also following all government travel advice and rules which requires all staff to cancel all non-essential travel.

Hygiene Practices: We are ensuring all staff are provided clear health and hygiene protocols by mandating regular training provided by the Australian Government Department of Health. This training is specific to COVID-19 and provides our staff the education and knowledge on the fundamentals of infection prevention and control.

Following they guidance from the Australian Government Department of Health, we are following strict infection prevention measures by practicing good hygiene and infection control practices, including:

  • covering coughs and sneezes with an elbow or a tissue
  • disposing of tissues properly
  • washing hands often with soap and water, including before and after eating and after going to the toilet
  • Providing all staff with alcohol-based hand sanitisers
  • cleaning and disinfecting surfaces
  • cleaning and sanitising frequently used objects such as mobiles, keys and wallets

We are taking extra steps to ensure our offices, vehicles and social centers are clean, hygienic environments for all those who frequent these areas by cleaning Surfaces (e.g. desks and tables) and objects (e.g. telephones, keyboards) with disinfectant regularly and carrying out regular deep cleans of all our locations.

Illness practices: We have always actively implored employees to stay home when they are sick, and we encourage them now to take extra precautions to prevent spreading any illnesses. We’re continuing to remind everyone to practice good hand hygiene and continue to follow social distancing mandates.

Looking Ahead

We will continue to closely monitor the developing covid-19 situation and continue to communicate with you, as the situation unfolds. Our priority is to ensure the health, safety and wellbeing of our Customers and staff, as well as continuing to deliver our services.

With advancing technology, we can provide alternative means of support via virtual environments through mobile tablets. If this is something that may be of interest or should you wish to add additional services such as shopping services or deep hygiene cleans of your homes, please give us a call on 1800 YOUR LIFE (968 754).


What is a Coronavirus (COVID-19)?

Coronavirus (COVID-19) is a general term used for a type of virus. There are lots of different forms of these viruses and they are common. COVID-19 is the name given to the new Coronavirus.

What are the symptoms of COVID-19

The symptoms of COVID-19 are similar to the flu:

  • Sore throat
  • Fever
  • Cough
  • Fatigue
  • Shortness of breath

Even though COVID-19 is concerning, remember that most people suffering from these symptoms are likely suffering from a cold or other respiratory disease, not COVID-19.

What is the infection and incubation period for COVID-19?

The period from exposure to illness is around 14 days, if you have been exposed to COVID-19 it may take up to 14 days to develop symptoms, which is why the imposed self-isolation period is 14 days.

How does COVID-19 Spread?

The spread of the virus is mainly person-to-person, through close contact of 1.5 metres and under. The virus can be spread when a person coughs or exhales within close proximity of another person or residue lands on a surface. If another person is to touch that surface and then touch their face, it is possible to contract the virus.

Who should self-isolate and when?

You should self-isolate yourself as soon as you start displaying any of the above symptoms, if you or a relative has come from overseas in the last 14 days, or if you come into contact with someone that has a confirmed case of COVID-19. If this applies to you, then you must self-isolate for a minimum of 14 days.

What should I do if I develop symptoms?

If you begin to develop symptoms similar to COVID-19 make an appointment to see your doctor immediately, tell the doctor about your recent travel history and if you have come into contact with a confirmed case. The doctor will let you know if you need to isolate or go and get tested for COVID-19 and will give you further recommendations on what to do.

What can I do to protect myself against COVID-19?

Avoid contact with anyone that is confirmed to have a case of COVID-19, also avoid going into any high traffic places or areas that have been identified as ‘areas of risk.’ You can also practice good personal hygiene habits in order to minimise the threat of infection:

  • Wash hands before eating/drinking, using the bathroom or after touching any dirty/frequently used surface.
  • Use a tissue or cough and sneeze into your elbow, not your hands.
  • Avoid sharing personal grooming items or coming into close contact with anyone who is displaying flu-like symptoms
  • Avoid touching your face

Is there a vaccine or treatment for COVID-19?

There is currently no vaccine or treatment for COVID-19 however if you are infected many of the symptoms can be relieved with treatment and care, however please seek medical advice. Should you develop a serious illness please go to hospital and receive care there. Prevention of spreading is still the best protective measure you can take.

Who is more at risk of serious illness?

Evidence has shown that the virus can have more severe effects on vulnerable populations, including older people and those already with compromised immune systems or existing medical conditions. Taking extra measures to protect these people from infection is advised.

How can we protect people who are more at risk of serious illness?

If a family member is living in an aged care facility and they have rules in place regarding visits or a protective plan in place, please follow their instructions because they are in place to protect your loved ones. If a loved one who is susceptible to serious illness lives with you, take extra precautions to prevent the spreading of any germs.

I feel healthy. Why shouldn’t I go out?

Covid-19 symptoms can take up to 14 days to develop, so while you may be feeling healthy, if you have been overseas or in direct contact with someone who has the virus, you may be incubating the virus yourself. In order to limit the spread of COVID-19 as much as possible, the Australian government recommends that anyone who may be harbouring the virus self-isolates themselves by staying indoors for a 14 day period.

Should I cancel play dates? What are the rules for my kids?

If you know that the family you and your children are meeting are not unwell or harbouring the virus, then no, you don’t have to cancel playdates. However, it is highly recommended that you keep an open and honest line of communication with friends and family in regards to potential exposure.

The rules surrounding children are similar to the rules for adults. Schools have not been closed and you are still expected to attend. Family day care and long day care also continues to run provided they are free of any Covid-19 cases.

If your child does begin to show any flu-like symptoms, please seek medical help and quarantine them immediately. They must no be around other adults or children. You can find further information surrounding the rules and recommendations for children HERE.

What is social distancing?

Social distancing is a measure that the government recommends we all should take in order to reduce the potential for transmission of COVID-19. Social distancing includes the following:

  • Avoiding crowds and mass gatherings where it is difficult to maintain any kind of distance from others.
  • Avoiding small gatherings in enclosed spaces, e.g: family gatherings
  • Trying to keep at least 1.5 meters between yourself and others in public where possible
  • Avoid shaking hands, hugging and kissing others
  • Avoid visiting vulnerable people, such as the elderly or people wit compromised immune systems due to ailments or medical treatment.

How is Community Vision protecting against COVID-19

Our top priority is the health and safety of all our staff members and you our valued customer. We are following the health and travel advice provided by the Australian Government, issuing mandatory isolation periods for any staff member that has been overseas and suspending any further travel.

We are also ensuring that:

  • Our staff are supported with clear health and hygiene protocols
  • Our staff receive additional training through government online support
  • Providing information and support that all staff member need to stay at home if they are unwell for any reason
  • Taking extra steps to ensure our offices and social centres are clean, hygienic environments
  • Carrying out additional deep cleans of office centres and vehicles
  • Ensuring that high-touch areas (doorknobs, desks etc.) are frequently sanitised
  • Providing complimentary hand sanitiser throughout our offices and centres

During this time we will ensure that we are in continual contact with you, this will be by phone, email, social media and website updates. Our aim is to provide you with support and information during this time.

What does this mean for your services?

Whilst we are continuing to monitor the government advice and instruction and we may find ourselves being forced to close our centres. In this situation we want to assure you that we can still provide one on one or small group services, whichever you prefer. Our care managers will be in touch immediately as the situation changes, and we will continue to keep you updated with any new information and what it means for your service.

If you want greater convenience and ownership of your services, or if you have to self-quarantine or become sick, we can provide support through technological means to deliver your medication prompts, social support, welfare checks and general contact with your care manager. If you would like to secure any of our services please do not hesitate to give us a call on 1800 YOUR LIFE (968 754).

Where can I find more information about COVID-19?

If you are looking for more detailed information about COVID-19 and how it can affect other aspects of life. There is more information on the links below:

All of these sources will provide you with local, national and international information regarding COVID-19 and these sources will be constantly updated.